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Jeffrey Troutman is Executive Vice President of PNC Healthcare Group. Troutman has been a key player in developing PNC’s direction for serving the healthcare industry. He has been involved in HIPAA strategies and tactics from both industry and PNC perspectives, since 1996.
Mr. Troutman brings to this role previous PNC experience, including business development for national corporate finance, where he is credited with expanding the array of products and financial services offered by PNC. Prior to joining PNC in 1992, he served as an associate with Interstate Hotels Corporation where he spent time working within the real estate M&A group.
Mr. Troutman is a member of the Association for Financial Professionals. He currently chairs PNC’s Healthcare Advisory Board and co-chairs PNC’s Healthcare Foundation Board.
Jean Hippert is senior vice president PNC Healthcare. As senior managing director for PNC’s healthcare business, Jean is responsible for increasing the presence and awareness of PNC Healthcare nationally, especially as a thought leader in subjects integral to the healthcare revenue cycle. As a member of the division leadership team, she helps develop and implement division strategy and tactics. She is co-sponsor of the PNC Healthcare Advisory Board, executive sponsor for the Revenue Cycle Advisory Services group, and works closely with the Healthcare Innovations and product teams, as well as with regional sales teams. In addition, for four years she was region director for the Southeastern US, and her responsibilities include regional business development activities, sales team and client management.
Prior to joining PNC Healthcare, Jean spent nearly 10 years at Premier Inc., a strategic alliance of not-for-profit hospitals and healthcare systems. At Premier, she was responsible for relationship management with shareholder organizations, specializing in integrated delivery networks, academic medical institutions and faith-based healthcare systems. She also helped manage national business development and participated in the corporate Baldrige team. Before joining Premier, she was a healthcare consultant at Hyatt, Imler, Ott & Blount specializing in clinical resource management and operational productivity.
Prior to her healthcare experience, she spent fourteen years in information technology sales management with Hewlett Packard and Xerox Corporation, focusing on defense manufacturers and cross-border manufacturing.
Hippert holds a Bachelor of Arts degree from Mary Washington University and is a participating member of Health Care Financial Management Association and Women Business Leaders of Healthcare Foundation.
Todays discussion topics:
Providers and payers are developing their responses to new models of patient engagement. How can a bank like PNC help in this transition?
As patients assume more responsibility for the cost of their own care, how can an organization like yours help?
We hear a lot about the “consumerism” and “retailization” of healthcare, but banks went through that a long time ago. What lessons have banks learned in this process, and how can they be applied to what is happening in healthcare today to assist providers in making the transition from a third party payment model?
In the past, awareness about banks was largely developed through the presence of retail branches. You’ve said that PNC is moving away from less efficient service models like branches to more electronic options for the consumer. But without “brick and mortar” How does PNC expand its brand awareness?
You’ve talked about the healthcare revenue cycle. From your vantage point, how is that evolving for your customers? What’s next?
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